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Shipping & Returns

Shipping / Courier charges
  • We offer Free Shipping for orders over $150.00.
  • For orders under NZ $150.00 our standard courier rates are
  •          $ 7.50 -  NZ wide
  • Please note that we are not able to ship to Post Office Boxes.
  • Orders will be dispatched within 48 hours after payment has been processed unless otherwise agreed on.
 

 

Returns Policy
    • We want you to love our products! If you are not fully satisfied, the purchaser can return the item within 7 days of receiving it for either an exchange or store credit ONLY.  Shipping will be at own costs.
    • The item needs to be unused, unworn and in brand new conditions with packaging intact and the original labels attached. 
    • Please ensure that the item is securely repacked. We will not be held responsible for any damage which may occur returning the goods.
    • Please email us at jana@distinct.co.nz to inform us about a return and please use a trackable delivery service as we will not credit your account until item has been received back.
  • In the rare event of receiving a faulty product, item will either be replaced (if in stock) or a full refund will be given on the purchase price including shipping costs.
 
Payments
  • All orders are processed in NZ $ and include GST

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